TOA and ONO Work Together to Manage Field Operations
May 13, 2008
TOA Technologies, the leading provider of Customer Appointment Management solutions for companies managing mobile workforces, and ONO, Spain's largest broadband communications provider, are using TOA's SaaS solution to drive productivity, revenue and enhanced customer satisfaction by managing field operations in a more strategic, customer-focused manner. TOA's Customer Appointment Management solution combines advanced mobile workforce management technology, predictive intelligence and interactive customer communications to accurately identify the technician's Time of Arrival (TOA) at the customer's home and narrow the wait window from the 4-8 hour standard to 60 minutes or less. Read more about the agreement on www.toatech.com.
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