Cox Picks TOA to Enhance its Customer Service
June 26, 2008
Cox Communications has chosen TOA Technologies as its exclusive provider of customer appointment and mobile workforce management systems. Cox Communications is the nation's third-largest cable and broadband communications provider. TOA's SaaS Customer Appointment Management (CAM) solution, ETAdirect, will help Cox schedule, route and manage its nearly 6,000field service technicians from coast to coast. Among other benefits, ETAdirect will provide more accurate estimations of appointment times, allowing for calls to customers when technicians are en route and less than 60 minutes away. Learn more at www.toatech.com.
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