TOA and Amdocs Partner for Enhanced Customer Care
June 4, 2009
TOA Technologies has formed a partnership with Amdocs, the leading provider of customer experience systems to provide a comprehensive customer care solution for the worldwide communications service industry. The offering will combine Amdocs' industry leading customer experience with TOA's innovative on-demand software, ETAdirect. As a result, telecom, cable and broadband service providers can manage the entire customer experience, from start-of-order in the traditional call center to completion of in-home services and beyond. By improving field workforce management and related customer communications, companies can dramatically reduce operating costs and improve customer retention. Learn more at www.toatech.com.
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