TOA and Harris Survey Finds High Consumer Cost of Waiting
September 15, 2009
Early this summer, TOA Technologies partnered with Harris Interactive to conduct a national consumer survey measuring the economic impact of long appointment wait windows on consumers and companies. More than 2,000 Americans were surveyed nationwide and the results showed that both the consumers and the service providers incur significant costs when wait times are long. Consumers report taking vacation, sick days or lost wages when waiting for service calls or deliveries. Companies who don't minimize wait windows risk customer dissatisfaction, cancelled orders and negative perception. For a full report of the survey results, visit www.toatech.com/blog.
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