TOA Included in Gartner's Annual Hype Cycle Report
September 29, 2009
TOA Techologies has been included as a sample vendor in the recently released Gartner "Hype Cycle for CRM Customer Service and Field Service, 2009" report. Hype cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. TOA is included as a sample vendor in the Field Service Workforce Optimization and Field Service Management categories. According to the report, "The global recession is creating an increased focus on customer service technologies that can help maintain or reduce service costs at the same time as they maintain or improve the customer experience." Read more at www.toatech.com.
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