TOA Implements Solution in Record Time
May 13, 2010
TOA Technologies has successfully completed the deployment of its jointly developed, with Cox Communications, web-based platform to manage Cox's mobile workforce and appointment-related customer service. TOA has fully integrated with Cox Communications' existing CRM and other operations systems to improve workforce efficiencies and reduce expenses. TOA and Cox completed the enterprise-wide deployment of the system coast-to-coast on time and on budget. TOA's customer-centric SaaS solution enhances customer service by predicting with a high degree of accuracy when a technician will arrive at a subscriber's home; allowing service providers to shrink the "wait window" to just one hour. Learn more at www.toatech.com.
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