TOA Technologies
Waiting for the Cable Guy
An IBOPE Zogby poll conducted on behalf of TOA Technologies found that the time spent waiting for in-home services and appointments cost American workers $37.7 billion in 2011. Nearly three-quarters of the 1,000 respondents perceived the cost of one hour of their time to be worth more than $15/hour, with the average consumer losing close to $250 last year waiting for someone to show up at their home. Learn more about this telling survey at www.toatech.com.
November 3, 2011 | Permalink
TOA Recognized as a Visionary Company
TOA Technologies has been positioned as a Visionary in Gartner's 2011 Field Service Management (FSM) Magic Quadrant. TOA Technologies is recognized for completeness of vision in the field service industry and ability to execute. Using ETAdirect, TOA clients can save an average of $18,000 per mobile worker annually, typically complete up to 47% more jobs per day, and achieve 98% or higher customer satisfaction ratings. Learn more about the only complete, end-to-end, web-based, enterprise-class solution on the market today at www.toatech.com.
October 3, 2011 | Permalink
John Lewis Department Stores Chooses TOA Technologies
TOA Technologies has been selected by John Lewis Department Stores as its platform to support a new appointment booking system across all its department stores. The TOA solution will initially be used across all 28 stores to provide a nationwide view of appointments; eventually it will be expanded to support online bookings and those from "at home" shops. TOA will be delivering the appointment management system to meet John Lewis's specific requirements and integrated with the TOA workforce management solution, which supports real-time changes to schedules. Learn more about TOA's innovative mobile workforce management applications at www.toatech.com.
August 8, 2011 | Permalink
TOA Expands Footprint, Signs 3 Major Customers
TOA Technologies, the only on-demand provider of enterprise class mobile workforce management software solutions, has signed three major telecommunications companies in the US and Europe. The company's ETAdirect platform allows customers to plan and manage their mobile workforce more effectively so they can better meet their customer commitments. It is the only complete end-to-end web-based enterprise-class solution on the market today. With ETAdirect, TOA clients can save an average of $18,000 per mobile worker annually, typically complete up to 47% more jobs per day, and increase customer satisfaction by 98%. Learn more at www.toatech.com.
June 16, 2011 | Permalink
TOA Study on Service Provider Related Tweets
In a study released this week, TOA Technologies found that more than 1 million people per week view Tweets related to customer service experiences with a variety of service providers and that more than 80% of those Tweets reflect a critical or negative customer experience. According to the study's findings, customers who have a negative customer service experience, and who broadcast that message via Twitter to their followers, have a broader impact on brand equity than ever before. Learn more about how TOA improves the relationship between companies and their customers using its cloud-based mobile workforce management platform at www.toatech.com.
June 14, 2011 | Permalink
TOA "Best Software Product" Says NEOSA
For the 3rd year in a row, TOA Technologies was honored by NEOSA as it was named the 2011 Best Software Product Award winner. NEOSA recognizes leading technology companies and savvy entrepreneurs in several award categories. The winner was selected by a panel of judges comprised of local technology entrepreneurs. The award recognizes outstanding software products based on creativity, market needs addressed, market traction and strategic potential. In the past, TOA was recognized for Best Tech Innovation (2010) and CEO Yuval Brisker as Best Tech Leader in 2009. Congratulations!
May 27, 2011 | Permalink
Yuval Brisker, CEO of TOA, Gives Insight in WSJ
Yuval Brisker, interviewed for the Wall Street Journal's "The Many Roads to CEO" series offers this advice for people starting out in their careers, "Accept nothing less than perfection. Accepting 80% won't get you there, no matter where "there" is for you. If you want to be a success, then you need to strive to bring 110% to every job you do." Learn more about Yuval and the continuing success of TOA at www.toatech.com.
May 20, 2011 | Permalink
TOA Raises $17.2 Million Series D
TOA Technologies has closed a $17.2 million round of funding led by Sutter Hill Ventures, and rounded out by Draper Triangle, Intel Capital, Tim Draper, Fort Washington and several of their original private investors. The company will use the funds to continue worldwide growth with an emphasis on sales, marketing and other strategic initiatives. TOA is the only on-demand provider of enterprise class mobile workforce management software solutions. Learn more about TOA and it's investors at www.toatech.com.
May 12, 2011 | Permalink
TOA Helps Companies Help the Environment
Companies that use TOA Technologies SaaS software solutions have drastically reduced their carbon footprints, while saving operational expenses and enhancing the customer experience. TOA's web-based routing and scheduling module optimizes more than 50 million appointments around the globe annually. The company's customers typically save an average of $18,000 per mobile employee per year using ETAdirect. Yuval Brisker, CEO of TOA believes, "Going green is about making the right choices, with the comfort of knowing that these can ultimately also save companies money." Learn more at www.toatech.com.
April 21, 2011 | Permalink
TOA Expands Footprint in Europe
TOA Technologies has completed the acquisition of UK distributor, Aboutime, as part of its aggressive expansion activities in Europe. TOA's solution now serves as the platform for managing more than 37 million annual appointments and deliveries. All Aboutime employees will join the TOA Europe team giving TOA an instant and significant direct presence in the UK. Learn more at www.toatech.com.
March 3, 2011 | Permalink
TOA Receives 2010 Product of the Year Award
TOA Technologies' ETAdirect has received a 2010 Product of the Year Award from Technology Marketing Corporation's Customer Interaction Solutions magazine. ETAdirect makes efficiency and customer service work in perfect harmony by improving the appointment experience for consumers while maximizing operations and reducing expenses for enterprises. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years, and TOA has earned its place with this distinguished honor." explains Rich Tehrani, CEO of TMC. TOA's solutions were also recognized in 2009 by the magazine. Learn more at www.toatech.com.
January 25, 2011 | Permalink
TOA Technologies: Fastest Growing Company in NEO
TOA Technologies, the only cloud-based provider of predictive mobile workforce management software solutions, has been named the Fastest Growing Company in Northeast Ohio, according to the Weatherhead 100 Awards. The Weatherhead 100 is compiled and managed by the Council of Smaller Enterprises (COSE). Congratulations!
December 9, 2010 | Permalink
TOA Unveils ETAdirect 4.0: First Browser-Based Solution that is Offline Capable
TOA Technologies extended its commitment to customer service excellence and innovation with the general release of ETAdirect 4.0. This latest version of ETAdirect enhances TOA's powerful and complete mobile workforce management solution with innovative new features, most notably the industry's first mobile web offline capabilities. This dual mode automatic online/offline capability - an industry first - offers service providers seamless, complete workflow flexibility in the field regardless of where the mobile employee is. The new release alos includes enhanced real-time dashboard visualization, support for multi-appointment work orders and context-aware collaboration. Learn more at www.toatech.com.
November 23, 2010 | Permalink
23% of Americans Lost Wages Waiting for Service
The TOA Technologies' 2010 Cost of Waiting Survey found that 69% of American adults have waited for utilities, cable/satellite TV, internet, retail home deliveries and other services in the past year, and 23% of those report lost wages to the tune of about $752 annually. Customers aren't the only ones suffering from waiting for appointments -- businesses lose $719 annually for each person who cancels or switches service providers, and 21% of the repondants report they switched companies as a direct result of waiting for their appoitment. To see the complete report, which includes results for the United States, Germany and the United Kingdom, visit http://toatech.com/costofwaiting/.
October 12, 2010 | Permalink
TOA 2010 European Cost of Waiting Survey Results are In
TOA Technologies conducted its annual Cost of Waiting Survey and Report for the first time in Germany and the United Kingdom. The report found that 49% of Germans and 79% of Brits had waited at home for utilities, cable/satellite TV, Internet, retail home deliveries and other services in the past year, at an average annual cost of 814 Euro ($1,035) and £457.20 respectively. "The results of the survey show that waiting for an in-home service or delivery is a costly proposition for both consumers and businesses," said Richard Alden, President of TOA Technologies Europe. Learn more about TOA's solutions to reduce wait times, and download the full Cost of Waiting Survey results at www.toatech.com.
October 5, 2010 | Permalink
TOA Adds Former Oracle Exec in Top Sales Post
Bruce Grainger, former head of Oracle's Communication Global Business Unit (CGBU) for the Americas, has joined TOA Technologies as its Senior Vice President, Americas. In his new post, Grainger will be responsible for overseeing all sales, account and relationship management activities for TOA across all targeted industries in the US, Canada and Latin America.
September 16, 2010 | Permalink
Unitask and TOA to Present at Oracle OpenWorld
Unitask Software and TOA Technologies have both been chosen to present at Oracle OpenWorld, September 19-23 in San Francisco. Unitask will present "Enable Central Maintenance of All Printers in Oracle E-Business Suite" to detail strategies for relieving the burden on taxed IT resources and how improving output management can positively impact productivity. TOA will present "The Service Window of Opportunity" where CEO Yuval Brisker will show how end-to-end customer service teams will benefit by using two world-class prodcuts integrated into one on-demand system. TOA will also sponsor the Oracle CRM On-Demand Partner Pavilion at the forum.
September 16, 2010 | Permalink
TOA Positioned in Gartner's Magic Quandrant
Gartner, Inc. has positioned TOA Technologies in the Visionaries Quadrant of Gartner's June 2010 Field Service Management Magic Quadrant. The report also names TOA a "best of breed field workforce optimization vendor." Read the full release and learn more about TOA's industry-leading Cloud-based mobile workforce management solutions at www.toatech.com.
July 15, 2010 | Permalink
TOA Names VP Channels & Alliances
TOA Technologies has named Jeffrey Wartgow to the company's executive team as Vice President of Channels and Alliances. He will be responsible for growing TOA's global network of robust partnerships with leading software providers, systems integrators and other companies involved in customer relationship and mobile workforce management. Mr. Wartgow brings years of experience in strategic partner development for the likes of FTI Consulting and Dell Inc. Learn more about Jeffrey Wartgow and TOA's customer-centric SaaS solution at www.toatech.com.
July 1, 2010 | Permalink
TOA Awarded Patent No. 7,693,735
TOA Technologies has been issued a patent for its predictive, performance-pattern based mobile workforce management system and customer communications. The patent, entitled "Dynamic Schedule Mediation," was issued on April 6, 2010, and covers the entire TOA process, from when an appointment request is taken through completion. TOA's mobile workforce management platform enhances customer service while reducing operational costs. TOA Technologies is the only cloud-based mobile workforce management and customer communication solution.
April 27, 2010 | Permalink
TOA Technologies Appoints European President
TOA Technologies has appointed Richard Alden, former CEO of leading Spanish cable operator ONO, as President of its European operations. Alden will lead all of the company's activities in Europe, with a focus on expanding its customer base and building TOA's reputation as a leading provider of customer-centric, workforce management solutions. Learn more about Richard Alden at www.toatech.com.
March 4, 2010 | Permalink
TOA: 2009 Product of the Year
TOA Technologies, has received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine. "TOA has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them," said Rich Tehrani, CEO, TMC. TOA is the only on-demand mobile workforce management solution for large enterprise customers. The award winners will be featured in the January 2010 issue of the magazine, www.cismag.com. Learn more about TOA at www.toatech.com.
February 23, 2010 | Permalink
BRC Selects TOA
TOA Technologies will implement its SaaS solution to manage and optimize Blue Ridge Communications' (BRC) field workforce to reduce operations costs, while improving customer service. BRC is a leading cable and broadband service provider in Pennsylvania. TOA will offer BRC dispatchers a real-time predictive picture of the field so they can easily manage technician routes and schedules as needed to meet appointment time commitments made to subscribers waiting at home. Learn more about TOA's leading SaaS solutions at www.toatech.com.
January 19, 2010 | Permalink
TOA Included in Gartner's Annual Hype Cycle Report
TOA Techologies has been included as a sample vendor in the recently released Gartner "Hype Cycle for CRM Customer Service and Field Service, 2009" report. Hype cycles are graphical representations of the relative maturity of technologies, IT methodologies and management disciplines. TOA is included as a sample vendor in the Field Service Workforce Optimization and Field Service Management categories. According to the report, "The global recession is creating an increased focus on customer service technologies that can help maintain or reduce service costs at the same time as they maintain or improve the customer experience." Read more at www.toatech.com.
September 29, 2009 | Permalink
TOA and Harris Survey Finds High Consumer Cost of Waiting
Early this summer, TOA Technologies partnered with Harris Interactive to conduct a national consumer survey measuring the economic impact of long appointment wait windows on consumers and companies. More than 2,000 Americans were surveyed nationwide and the results showed that both the consumers and the service providers incur significant costs when wait times are long. Consumers report taking vacation, sick days or lost wages when waiting for service calls or deliveries. Companies who don't minimize wait windows risk customer dissatisfaction, cancelled orders and negative perception. For a full report of the survey results, visit www.toatech.com/blog.
September 15, 2009 | Permalink
TOA Technologies Named to Visionaries Quadrant of Field Service Management Magic Quadrant
TOA Technologies has been positioned in the Visionaries Quadrant of Gartner's 2009 Field Service Management Magic Quadrant (Gartner, Inc. "Magic Quadrant for Field Service Management" by Michael Maoz and William Clark, May 5, 2009). The Magic Quadrant positions vendors according to their ability to execute and their completeness of vision. TOA is the fastest-growing company in field service management. Because the company was founded with both businesses and their customers in mind, its solutions put an end to long customer waits and improve customer perception of the service providers' brand, while saving companies millions. Learn more at www.toatech.com.
June 9, 2009 | Permalink
TOA and Amdocs Partner for Enhanced Customer Care
TOA Technologies has formed a partnership with Amdocs, the leading provider of customer experience systems to provide a comprehensive customer care solution for the worldwide communications service industry. The offering will combine Amdocs' industry leading customer experience with TOA's innovative on-demand software, ETAdirect. As a result, telecom, cable and broadband service providers can manage the entire customer experience, from start-of-order in the traditional call center to completion of in-home services and beyond. By improving field workforce management and related customer communications, companies can dramatically reduce operating costs and improve customer retention. Learn more at www.toatech.com.
June 4, 2009 | Permalink
Yuval Brisker Receives Best of Tech Leader Award
Yuval Brisker, CEO of TOA Technologies, has been awarded a Best of Tech Award from the Northeast Ohio Software Association (NEOSA). Brisker was recognized as Best of Tech Leader at a presentation dinner held Tuesday, May 19 at Corporate College East, from a field of fourteen nominated CEOs. He founded TOA Technologies in 2003 as a way of predicting when an appointment will actually happen and then informing the customer, keeping them in the loop every step of the way, improving customer service and retention. Learn more at www.toatech.com. Congratulations, Yuval!
May 29, 2009 | Permalink
TOA Greens Customer Service Calls
TOA Technologies' on-demand software has helped its customers go green by making customer service calls more eco-friendly. With TOA's efficient routing and scheduling, companies can reduce the number of miles driven by each service truck per appointment, cutting costs and lowering their carbon tireprint at the same time. In the past year alone, TOA has helped its customers reduce gas consumption by an average of 1.5 gallons per driver, per day. This means a company with 1,000 drivers can save about $10 million in annual expenses and cut its carbon tireprint by 3.4 million kg in a year. Read more about how TOA helps customers with green initiatives at www.toatech.com.
April 22, 2009 | Permalink
TOA Adds New Vice President of Strategic Accounts
Signalling expected continued growth in the mobile workfoce management market, TOA Technologies has hired Danny Little as the company's new Vice President of Strategic Accounts. As such, Danny will focus on establishing and further developing strategic customer relationships with companies across a variety of industries and the US. His thirty years of experience in information technologies management and operations will help Danny to further expand TOA's domestic client base. Learn more about TOA and the new VP at www.toatech.com.
January 21, 2009 | Permalink
TOA Expands at the Top
With strong demand in the cable, telecommunications and service industries for innovative, cost-effective Software-as-a-Service (SaaS) solutions, TOA Technologies has expanded its executive team with the appointments of David Troll as general manager of North America and Steven Gershik as VP of Marketing. As General Manager, Mr. Troll will oversee all of TOA's North American business operations, while Mr. Gershik will be responsible for driving new marketing and growth strategies. Learn more about TOA's ETADirect and the exciting technologies that earned TOA designation as the winner of Gartner's Most Innovative CRM Vendor of the Year award for 2008 at www.toatech.com.
December 11, 2008 | Permalink
TOA Technologies Voted Most Innovative Vendor at Gartner CRM Conference
TOA Technologies has received the prestigious "Most Innovative CRM Vendor of the Year" award at the Gartner Customer Relationship Management Summit in Washington, DC. Gartner conference attendees selected TOA for its innovative technology solutions focused on delivering an outstanding customer experience. TOA was selected for demonstrating a unique Software-as-a-Service (SaaS) solution which enhances the customer exprience while improving operational efficiencies. Visit www.toatech.com.
September 18, 2008 | Permalink
Cox Picks TOA to Enhance its Customer Service
Cox Communications has chosen TOA Technologies as its exclusive provider of customer appointment and mobile workforce management systems. Cox Communications is the nation's third-largest cable and broadband communications provider. TOA's SaaS Customer Appointment Management (CAM) solution, ETAdirect, will help Cox schedule, route and manage its nearly 6,000field service technicians from coast to coast. Among other benefits, ETAdirect will provide more accurate estimations of appointment times, allowing for calls to customers when technicians are en route and less than 60 minutes away. Learn more at www.toatech.com.
June 26, 2008 | Permalink
TOA Closes $13 Million Series C
TOA Technologies, the leading provider of web-based software solutions for companies managing mobile workforces, has closed a Series C round of financing. The $13 million round, led by Intel Capital includes funding from Draper Triangle and Early Stage Partners, as well as private investors. Proceeds from the round will be used to accelerate business growth in new geographies and vertical markets, and fuel the continued technological innovation etsablished in the company's pioneering SaaS Customer Appointment Management Solution. Read more on TOA's website.
June 5, 2008 | Permalink
TOA Named to Visionaries Quandrant in 2008 Field Service Management Magic Quandrant
TOA Technologies, the leading provider of web-based software solutions for companies managing mobile workforces, today announced that it has been named to the Visionaries Quadrant in Gartner's 2008 Field Service Management Magic Quadrant. "We're honored to be evaluated by Gartner, which we believe is recognition for our unique technological and business innovation." said Yuval Brisker, president and CEO of TOA. In the next year, TOA plans to broaden its service base and grow its geographic reach outside the United States and Europe. Read the full release here, and learn more about TOA at www.toatech.com.
May 28, 2008 | Permalink
TOA and ONO Work Together to Manage Field Operations
TOA Technologies, the leading provider of Customer Appointment Management solutions for companies managing mobile workforces, and ONO, Spain's largest broadband communications provider, are using TOA's SaaS solution to drive productivity, revenue and enhanced customer satisfaction by managing field operations in a more strategic, customer-focused manner. TOA's Customer Appointment Management solution combines advanced mobile workforce management technology, predictive intelligence and interactive customer communications to accurately identify the technician's Time of Arrival (TOA) at the customer's home and narrow the wait window from the 4-8 hour standard to 60 minutes or less. Read more about the agreement on www.toatech.com.
May 13, 2008 | Permalink
Yuval Brisker to Lead OVA Meeting
Yuval Brisker, President and CEO of TOA Technologies, will lead the Ohio Venture Association's luncheon meeting on Friday, January 11, 2008. Held at The Union Club and beginning with networking at 11:30, the topic of the meeting will be "The Quiet Recovery: Focused on the regional core competencies in Information Technology." To register or for more information, visit www.ohioventure.org.
January 8, 2008 | Permalink
TOA Technologies on Forbes.com
Yuval Brisker recently sat down with Jennifer Lee of Forbes.com to talk about TOA Technologies and the benefits his company brings to both cable companies and their customers. Watch the interview here.
July 31, 2007 | Permalink
TOA Positioned as a Gartner Visionary
TOA Technologies has been positioned as a Visionary in Gartner's latest "Magic Quadrant for Field Service Management" report. TOA was the only company added to this year's Quadrant and was cited for its innovative approach to filling an important gap between appointment management and Customer Relationship Management. In March, Gartner also awarded TOA Technologies the title "Cool Vendor in CRM Customer Service and Field Service for 2007." Read more on TOA's website.
June 21, 2007 | Permalink
TOA Technologies Provides Solutions for Scheduling
According to an article in the Wall Street Journal, cable providers are recognizing the customer satisfaction nightmare that comes along with the four-hour waiting window for service calls. Most of the large companies are now looking for ways to improve the in-home appointment experience for their customers, including shortening the wait window and improving communications between customer and company. As mentioned in the article, TOA Technologies provides a solution for making the appointment scheduling process easier for the company and therefore more efficient and satisfactory for the customer. Learn more about TOA on their website.
January 25, 2007 | Permalink
TOA Technologies Releases ETAdirect 3.01
TOA Technologies has released their ETAdirect 3.01 designed to improve usability to further decrease training and implementation time. ETAdirect 3.0 was the first truly holistic software application suite for fulfillment of field service delivery management. Version 3.01 takes advantage of Ajax (asynchronous JavaScript and XML) technology to provide an even greater usability, interactivity and speed than earlier versions. Tasks require fewer screen changes than before, making the system both faster and easier to use than previous versions. All current ETAdirect 3.0 customers will migrate to 3.01 free of charge. Since the product is web-base, no software installation or hardware purchase is required by current customers.
June 22, 2006 | Permalink
TOA Technologies to aid Cox Communication's Mobile Workforce
TOA Technologies has successfully implemented their ETAdirect 3.0 mobile workforce managment solution for Cox Communications, the nation's 4th largest cable multiple system operator (MSO). ETAdirect 3.0 offers companies a better way to manage their field workforce and decrease costs while improving the customer experience. TOA's system leverages the Internet to increase flexibility and reduce costs, providing cable customers with more accurate arrival times and narrower appointment windows. For more information on TOA and ETAdirect 3.0, visit www.toatechnologies.com.
June 21, 2006 | Permalink
